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Using the EMAIL profile and request attribute

The built-in EMAIL profile and request attribute is used to gather and store users’ primary email addresses. There are several ways to populate this attribute, including:

  • Loading email attributes listed from a target system (recommended)

    By default, the EMAIL profile and request attribute is mapped to the account attributes listed in the table below.

  • Allowing users to edit the attribute in the View and update profile (IDR) module.

    Before you can do this, you must set up the built-in EMAIL attribute and add it to an attribute group to which requesters have read/write access.

Table 1. Email attribute mappings

Target

Attribute

Active Directory

mail

Exchange 2000 Server

mail

IBM OLAP

EMailID

LDAP Directory Service

mail

Lotus Domino Server

InternetAddress

BMC Service Desk Express Suite (SDE)

EMail Address

Lotus Domino Server

InternetAddress

PeopleSoft Application Server

EmailAddress

Remedy 6 Server

email address

Remedy 7 Server

email address

RSA Access Manager

email_address

SAP Server

E_MAIL



See also

  • Account attributes to learn how to change the default mappings.

  • You can also set up Enforced enrollment to direct users to the Password synchronization registration (PSR) module to fill in their details.

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