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Link between Bravura Security Fabric servers and proxy servers goes offline

The effect is the same as a target server being disconnected. Users may see that requested operations, such as password changes, have not happened yet. You can run system operation reports; for example to see which password have been expired and not changed recently. You can also review logs to detect failed password reset attempts in the form of connectors errors.

A recommended way to detect this condition and related problems is to configure events to trigger email or update tickets in the event of a failed operation.

What stops working

What continues to work

Possible Causes

Data loss

Resolution

The Bravura Security Fabric server in question will be unable to scramble passwords on devices supported by that proxy server.

Passwords can still be checked out by users. Check-ins will obviously not trigger a successful password change until the problem is resolved.

The link between at least one Bravura Security Fabric server and at least one proxy server becomes nonfunctional.

This may be due to a bad NIC, network cable, network switch, router, WAN link, or something else.

None, unless an extremely unlikely race condition takes place:

  • A password update is initiated on a target system.

  • The password update succeeds.

  • Before the "success" result code is returned to the Bravura Security Fabric server, the link is severed.

  • As a result, the Bravura Security Fabric server "thinks" the password change failed and records a failure, rather than the new password.

Repair connectivity as soon as possible.

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