Self Service Anywhere: Setting up Login Assistant for remote users

Consider the scenario where a corporate user is off-site with their corporate-domain laptop. The user is at the Windows login screen and has forgotten their AD domain password, and cannot log in to Windows. A phone call to their corporate help desk would enable the user to have their domain account password reset by the help desk, but unfortunately the user is still off-site (remote) and so the laptop’s locally cached credentials cannot be updated with the new password.

As a result, the new network password cannot yet be used by the user to log in to their laptop, and the password reset has not actually helped the remote user in the least.

Laptop users sometimes forget their password while off-site from the corporate network. Without a technical solution, the users’ laptops are rendered inoperable until they return to the office. In this scenario, the IT help desk can do nothing to assist.

Bravura Security’s Self Service, Anywhere (SSA) solution allows users to securely reset their Active Directory password and their locally cached password together, without needing to know the current value. This chapter describes the technologies and configuration required to deploy SSA in this scenario.