A link to a site where there are target systems fails
Users may see that requested operations, such as password changes, have not happened yet. You can run system operation reports; for example to see which password have been expired and not changed recently. You can also review logs to detect failed password reset attempts in the form of connectors errors.
A server monitoring system may be able to localize the connectivity problem.
A recommended way to detect this condition and related problems is to configure events to trigger email or update tickets in the event of a failed operation.
What stops working | What continues to work | Possible Causes | Data loss | Resolution |
|---|---|---|---|---|
The main Bravura Security Fabric servers will be unable to carry out operations on devices at that site. | Users can still log into Bravura Security Fabric , assuming they are not authenticating against a target on the offline site. They can access their profiles and carry out tasks that do not require a connection to affected target systems. Moreover, it is likely that users who access the site via Bravura Security Fabric cannot connect to that site themselves, but this is beyond the scope of Bravura Security Fabric ’s functionality or responsibility. | A site where there are target systems becomes inaccessible to either the main Bravura Security Fabric server or a proxy server which would normally be responsible for making updates to systems at that site. This may be caused by DNS problems, router, switch or cabling problems, a failed NIC, or something else. | None, unless an extremely unlikely race condition takes place:
| Repair the failed network link as soon as possible. |