Windows requirements
The installer package can be executed on the following client operating systems:
Windows 11 (64-bit)
Windows 10 (32-bit or 64-bit)
Windows 8.1 (32-bit or 64-bit)
Windows 8 (32-bit or 64-bit)
To create the help accounts and install the software on Windows workstations, you must launch the appropriate Windows Installer package with elevated privileges.
If you need to launch the Windows Installer package from an account without the necessary elevated privileges, you can specify a privileged administrative account to perform the installation using the ADMIN_USERNAME and ADMIN_PASSWORD installation options.
Ensure that the CleanupPolicy GPO ("Delete user profiles older than a specified number of days on system restart") is disabled before installing Login Assistant. This policy is incompatible with the use of the secure kiosk account.
If users must use a domain help account, rather than a local workstation account, ensure that you set up the domain-level secure kiosk account according to requirements outlined earlier.
Caution
Before installation on a Windows workstation, you must assign the "SeBackupPrivilege" to the Windows Installer service.
If "SeBackupPrivilege" is not assigned, the installer provides the warning message: "Failed to load profile for user help: A required privilege is not held by the client."
If you are using a Cisco anyConnect VPN connection, there are additional settings that can only be set by running the MSI on the command line. See Command-line Cisco anyConnect VPN.