Configuring event actions

To configure an event action to interface with Remedy Action Request System, you must write the configuration file for the appropriate interface program. Modify the sample script included in the samples directory, and copy it to the \<instance>\script\. If you cannot find the sample file, try re-running setup to modify your installation. Sample files are automatically installed with complete (typical) installations. You can select them in custom installations.

When you configure an event, you enter the program name or the target ID you set up in earlier. In both cases, the program looks for the default script with the matching name:

You can write an alternative .cfg file; for example when you have multiple targets of the same type. When you configure an event, you specify the file using the -cfg parameter; for example:

The pxrem program can search tickets based on multiple search terms. The search terms are combined so that the match record must match all search terms. When multiple tickets are found, it returns the first matching ticket.