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Sessions

The following filters may be available by default:

  • Recent

  • All

  • Viewable

If you have privilege to search your own or all sessions, sessions will be available in the filters by default.

Each approved search request will have its own corresponding filter that will also be listed here.

Sessions you have privilege or approved access to view will be listed in the "Viewable" filter.

Searching recorded sessions

You can search for sessions with the basic or advanced search within each filter. For basic search, just type directly into the search bar. For advanced search, click or tap the magnifying glass and enter your criteria there.

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Select a session to view its details.

Creating a request to view a recorded session

You can request to view a recorded session by doing the following:

  1. Select a session.

  2. Click or tap Request view.

  3. Fill in the appropriate fields:

    • Request description

    • Requester notes

    • Send emails to this address with information about the request

    • Allow the recipient to view sessions in a browser starting at this time

    • Allow the recipient to view sessions in a browser until this time

  4. Click Submit.

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Viewing recorded sessions in browser

Once the request is approved, or you have privilege to view the session, you can view by selecting the session, and clicking or tapping View in the Actions panel:

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A window will appear in the foreground, containing video and text captured from the recorded session.

You can filter the text by entering search terms in the search bar.

Use the scrubber to play a particular part of the video. Alternatively, you can also click on a text to play the part of the video where it was captured. If the session is currently active, video is available with a delay of 20 seconds behind the current time.

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Checking in access while viewing sessions

Users with privilege to check in another’s access, can check in access while viewing sessions of active check-outs.

A Check in access button is available for all sessions of active check-outs. When viewing a session of an active check-out, reviewers that see questionable actions can immediately check-in access and terminate the session. Please note, there is a delay (in minutes) when viewing active sessions.

Creating a request to download a package

You can request to package and download sessions. To create a request:

  1. Select sessions

  2. Click Request download.

  3. Fill in the appropriate fields:

    • Request description

    • Requester notes

    • Send emails to this address with information about the request

    • Content types to include in package

    • How long the package should be retained once it is generated (in days)

  4. Click Submit.

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Once the request is approved, a new filter will be available under the PACKAGES heading containing all the sessions requested. The request description will be the name of the filter.

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