Targeting an Assyst Help Desk server
Bravura Security Fabric provides the option of using the target system name in event action fields in the Manage the system (PSA) module or Configure event (ITSM) module, rather than the program name. The security benefit is that all sensitive information (server address, admin credentials) is automatically passed to the program, rather than stored in the .cfg file in plain text.
Add a target (Manage the System > Resources > Target systems) for each Assyst Help Desk server to support the event actions interface.
Type is Axios Assyst (Ticket) , listed under IT Service Management Systems .
Address uses the following options:
Database name The name of the Axios Assyst database
Database type The type of database on the Axios Assyst server.
Server The hostname or IP address of the Axios Assyst server.
The address is entered in KVGroup syntax:
{database=<database name>;databasetype=<type>;server=<server name>;}Administrator ID and Password identify the user with permissions to perform all required operations.
Once you write a configuration file, you can use the target ID to configure event actions in the Manage the system (PSA) module or Configure event (ITSM) module.