Troubleshooting

After performing a password reset, be sure to synchronize the Safeguard client in order for the reset to take effect.

Ensure that scripting is enabled for the Safeguard server; otherwise you may get an insufficient rights error. See Preparation for more information.

When obtaining a recovery code, ensure that the challenge code contains no spaces.

If a recovery code fails to be retrieved, this could mean that the user has not logged in to the Safeguard client yet. The user would need to obtain the recovery code from the web help desk or system administrator.