Reset forgotten, cached passwords while away from the office

Problem

Laptop users sometimes change their password before leaving the office and may forget the new password when they need to use it while not attached to the corporate network. Without a technical solution, the IT help desk cannot resolve these users’ problem until they return to the office. User laptops are rendered inoperable until they return to the office.

Solution

A Bravura Pass client software program allows users who forgot their primary, cached Windows password and cannot sign into their PC to connect to the Internet over a WiFi hotspot or using an AirCard. Locked-out users can also establish a temporary Internet connection using their home Internet connection or a hotel Ethernet service. Once the user’s laptop is on the Internet, Bravura Pass establishes a temporary VPN connection and launches a kiosk-mode (full screen, locked down) web browser. The user steps through a self-service password reset process and Bravura Pass uses an extension to reset the locally cached password to the same new value as was set on the network back at the office.

Change passwords (PSS) module

Enables users to change passwords for one or more of their accounts.

Password Manager service

Can be used to queue password changes if they fail on a target system.

Login Assistant

Client software that works with a specially constructed and locked-down account, defined on a Windows workstation (7 or higher). It is typically used to allow users, who forgot or otherwise disabled their login password, access to a self-service password reset facility.

Local Reset Extension

Resets passwords and clears cached credentials on users' local workstations.

cgilocalr.exe

The program that supplies HTML to the password status page of the Change passwords (PSS) module for the S STATUS EXT plugin point.

cgilocalr.cfg

The configuration file for cgilocalr.exe.