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Password resets from a telephone

Allowing users who have experienced a password problem to access self-service from a telephone to resolve their own problem is advantageous for several reasons:

  • It allows users who forgot their initial network login password to resolve their own problem without any special measure to make this available from the workstation login prompt.

  • It allows users who forgot their remote access (RAS or VPN) password to access self-service problem resolution without first connecting to the network.

  • It encourages the use of self-service password reset in organizations where users are accustomed to getting service primarily with a telephone.

Since user authentication, password generation and password resets are all processed by the Bravura Pass server, the process automatically benefits from Bravura Pass ’s auto discovery process, user profiles, password policy engine, email integration and call tracking system integration.

Enabling password resets from a telephone

To enable IVR users to authenticate and reset their own forgotten or locked-out passwords from a telephone:

  1. Set up the appropriate authentication method for your IVR system:

    • If your IVR system uses voice print authentication to identify users, enable the Generate voice print enrollment PIN (PSI) module.

      Users log into the Generate voice print enrollment PIN (PSI) module to obtain a temporary PIN, allowing them to securely register biometric voice samples.

      See Registering voice prints .

    • If your IVR system uses touch-tone authentication, configure an IVR question set.

      Users log into the Update security questions (psq) module to register security question information that is used by the IVR system to authenticate users.

  2. Enable and start the idapi service on the Bravura Pass server:

    1. Click Manage the system > Maintenance > Services, then select the Bravura Security (idapi) API Service .

    2. Select Enable the service.

    3. Select Start the service.

  3. Integrate your system with Bravura Pass using the Password Manager Remote API.

  4. Encourage users to register to use the IVR system, either by submitting a voice sample or by answering questions in the IVR question set.

    See Enforced enrollment to learn how to prompt and enforce user registration.

See also

  • The Bravura Security Fabric Remote API (api.pdf) guide includes configuration details for connecting to the Bravura Security Fabric API.

  • Phone Password Manager details Bravura Security’s integrated Bravura Pass /IVR solution — Phone Password Manager .

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