Targeting ServiceNow
Bravura Security Fabric provides the option of using the target system name in event action fields in the Manage the system (PSA) module or Configure event (itsm) module, rather than the program name. The security benefit is that all sensitive information (server address, admin credentials) is automatically passed to the program, rather than stored in the .cfg file in plain text.
For each ServiceNow IT Service Management Suite system, add a target system in Bravura Security Fabric (See the "Base Configuration Guide"):
Type is ServiceNow IT Service Management (Ticket) , listed under IT Service Management Systems .
ServiceNow IT Service Management target system address syntax is as follows:
Server The server’s host name or IP address.
(key: server)
Port The TCP port number, typically 443.
(key: port)
Connection over SSL Select to enforce SSL connections. Default is "true".
(key: ssl)
Validate the server’s certificate when connecting Determines whether to validate the server’s security certificate for SSL connections. Default is "true".
(key: checkCert)
HTTP Network Proxy (Optional) Proxy URL to use for connecting.
(key: proxy)
Module Incident, Change , or Problem
(key: module)
The address is entered in KVGroup syntax:
{server=<server url>; port=<port>; proxy=<ip:port>; ssl=<true|false>; checkcert=<true|false>; module=<incident|change|problem>}Set the Administrator ID and Password to the login ID and password for the user with permissions to perform all required operations.
Once you write a configuration file, you can use the target ID to configure event actions in the Manage the system (PSA) module or Configure event (ITSM) module.