Managing RSA SecurID tokens from a telephone

Users who log into the network or a remote access service using a hardware token (most likely an RSA SecurID token) may experience issues and require assistance.

Possible SecurID token problems include users forgetting their PINs, losing their tokens, or users whose token clocks have drifted significantly away from the time reference on the RSA Authentication Manager server.

These users may require service before accessing the network, so a telephony solution is desirable.