Viewing operation history of users

Help desk users can view a list of past operations performed for a user seeking assistance. The information includes the operation that was performed, when the operation was performed, and the result. This enables the help desk user to get a better understanding of what the user has done in the past, and what kind of issues the user is currently experiencing.

To view operation history, click Help users, select a user, then select the Operation history tab. The help desk user must belong to a user access rule that contains the View profile information privilege.