Troubleshooting

Failed to open token for user help. Error 1385. Review the group policies on the domain controller to ensure that users can log into a local workstation before and after joining a domain.

Installer service failed to respond. Review the group policies on the domain controller to ensure that users can log into a local workstation before and after joining a domain.

Failed to open token for user help. Error 1314. A required privilege is not held by the client. Ensure that ska.msi is run with elevated privileges .

The system does not allow you to logon interactively Ensure that the help user is able to log in locally. In some situations Windows may apply domain policies upon reboot that cancel this right for local users.

Logon failure: the user has not been granted the requested logon type at this computer. In some situations this can happen when you are remoting in to Windows or when using a Hyper-V VM environment. Possible resolutions include adding the help user to the Remote Desktop Users group or if using a Hyper-V VM, switching from the Enhanced session mode to Basic session .

You can use the logutil program to enable logging , for debugging purposes.

You can use the debugska registry setting to improve logging for SKA remote access.