Handling account attributes for agent operations
You can view the complete list of attributes that Bravura Security Fabric can manage, including native and pseudo-attributes, using the Manage the system (PSA) module. To do this, select the appropriate version of Remedy Action Request System from the Manage the system > Resources > Account attributes > Target system type menu.
The following numeric type attributes have a select list of definable values:
Attribute | Possible values |
|---|---|
License Type | 0 Read |
1 Fixed | |
2 Floating | |
Full Text License Type | 0 None |
1 Fixed | |
2 Floating | |
Default Notify Mechanism | 0 None |
1 Notifier | |
2 Email |
When Bravura Identity is used to create an account, values for group list and application license type are copied from the template account’s user form by default; however, Bravura Identity will be unable to set the application license type attribute if the maximum number of users for the license type already exists in Remedy.
If you create custom fields that are required on the user form in Remedy, you must set the sequence number to -1 when you create account attributes for those fields in Bravura Identity . This will allow the attributes to be used when a new account is created.