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Troubleshooting

If you experience any errors, verify that:

  • The Novell Client is installed on the Bravura Security Fabric server, rather than the Microsoft Client for Novell Networks.

  • You can log into each mail domain from the Bravura Security Fabric server using the administrator ID and password you created.

  • If the GroupWise agent reports the following error message:

    Invalid Domain name,

    then the address you entered for the server is incorrect. Be sure that the network path is a UNC rather than a drive letter.

  • If the GroupWise agent reports the following error message:

    RESOLVE_SVC_PARTIAL,

    then the administrator login ID is not a fully-qualified NDS name, and the system cannot find the specified administrator. Change the login ID to a fully qualified NDS name.

  • If the GroupWise agent reports the following error message:

    ERR_FAILED_AUTHENTICATION,

    then the administrator’s password is wrong. Change the password in the target system configuration screen.

  • If the GroupWise agent reports the following error message:

    the user doesn’t have account on the domain,

    then the user has a different login ID on the GroupWise domain than elsewhere on the network. This should be resolved using an alternate login ID. See Updating profiles with alternate login IDs.

    Another possibility is that the user had an account in the past in the GroupWise domain, but it has been removed.

  • If the GroupWise agent reports error message

    wrong username or password,

    then the user performing a password change on his own account provided an incorrect current password.

  • If the agtgrpw program’s log file shows the error "Failed to create instance," make sure that the GroupWise client was installed as a "Standard" installation and not as a "Workstation" installation.

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