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Use case: Self-service password reset

This use case explains how to use the Bravura One app to reset a user’s password.

Requirements

This use case assumes that:

  • Bravura Security Fabric and the Connector Pack are installed.

  • An Active Directory target has been configured.

  • A Bravura One mobile proxy is running and its corresponding service within Bravura Security Fabric is configured.

  • A target system has been added as a source of profiles with individual email addresses.

  • A user has installed the Bravura One app and registered a device to their profile.

Reset a user’s password from the Bravura One app
  1. Open the Bravura One app. The ID of the user who activated the mobile device is automatically passed in.

  2. If there are multiple profiles registered to the device, tap the top left area and select the correct profile.

  3. If needed, tap the rocket icon to access the main menu.

  4. Select Phone login from the main menu.

  5. If multiple authentication chains exist, select the desired authentication method from the choices presented.

  6. Enter the authentication information as requested.

    The main login page of the Bravura Security Fabric instance is displayed, similar to what would be on a standard desktop browser.

  7. Tap Change passwords.

  8. Tap Show [Password policy rules] to view the password requirements.

  9. Type a new password and confirm. Make sure the chosen password fulfills all listed requirements.

  10. Tap Change passwords.

  11. Turn your mobile device to landscape mode to view the entire Results table, including the Password changed? column. Any failed password changes will be queued and retried.