Initialization function

To set up an interface with a ticket system, the script must call the initializeInterface() PSLang function for each operation. This function takes an associative array that must include key-values for the target server and administrative credentials. Some target systems require more; for example, Remedy Action Request System requires the form name and language.

See the appropriate IT Service Management (Ticket) Systems chapter for required key-values for each type of external program.

Once initialized, actions related to the operation can be performed. This includes searching, assigning, and updating records or tickets.

Use pxnull when you need to integrate with systems or business processes that cannot be supported through any of our other interfaces. Note that the search, assign, and append functions are not available to pxnull due to its generic nature.