Unlocking accounts for users
If a user is locked out of an account on a target system because of too many failed login attempts, you can unlock their accounts by using the Bravura Pass web interface. Before you can do this, you must enable the Unlock accounts (PSK) module.
Note
This feature may not be available on all systems.
You cannot reactivate accounts that were disabled by an administrator.
To unlock accounts for a user using the Help users (IDA) module:
Click Unlock accounts.
Enable the checkboxes next to the accounts you want to unlock and click Unlock.
If one of the accounts is on a target system composed of multiple servers, Bravura Pass displays the Select targets page:
Select the checkboxes next to the names of the servers on which you want to request the unlock. For example, you may want to make the change on servers in close proximity to the user to see the effects as soon as possible.
Click Unlock.
Bravura Pass displays the Account unlock results page.
See also
Users may also be able to unlock their own accounts .
To learn how to re-activate a user who has been locked out of the Bravura Pass self-service facility, see Unlocking user profiles .