Troubleshooting

On all Windows targets, possible issues with "Failed to connect" can be traced to the failure of the operating system on which the target agent runs (application server or proxy), to resolve the name of the target, or of a domain controller on which to execute the agent operations.

To verify for failure to resolve domain controllers, run the following command on the target system:

nltest /DCLIST:domain.used.in.target.address

To check what domain controller a domain-joined system is communicating with at the moment, run the following command on the target system:

nltest /DSGETDC:domain.used.in.target.address

The latter can be used on a Bravura Security Fabric application server or proxy or even on a workstation from where a password change request the originates.

If the operating system fails to resolve the address of the target or find a domain controller, check with the relevant Windows or Active Directory administrators to set up correct DNS resolution (add trust between domains or DNS forwarding, or run required services on the affected domain controllers). The server on which Bravura Security Fabric 's connector runs asks its own (joined domain) DNS for information on the other domains, so DNS forwarding or trust between the domains must be configured.